TRAINING C_C4H51_2405 SOLUTIONS, C_C4H51_2405 LATEST EXAM VCE

Training C_C4H51_2405 Solutions, C_C4H51_2405 Latest Exam Vce

Training C_C4H51_2405 Solutions, C_C4H51_2405 Latest Exam Vce

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SAP C_C4H51_2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 2
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 3
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 4
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 6
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which object can be used in workflow definition and assigned to organizational structures?

  • A. Business role
  • B. Employee
  • C. Job definition
  • D. Business user

Answer: C


NEW QUESTION # 56
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

  • A. Ticket
  • B. Maintenance plan
  • C. Warranty
  • D. Contract

Answer: A,B


NEW QUESTION # 57
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

  • A. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
  • B. Establish release management.
  • C. Define roles and responsibilities as part of a process transformation office.
  • D. Integrate clean core practices in the end-to-end value process chain.
  • E. Establish regular housekeeping tasks and procedures.

Answer: A,D,E


NEW QUESTION # 58
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

  • A. Create an account with the email address of the customer.
  • B. Configure the email address in the communication channel.
  • C. Create an email template for responses.
  • D. Set scoping ques-tions and outgoing email details in fine-tuning.
  • E. Set up service categories and service catalogs.

Answer: B,D,E


NEW QUESTION # 59
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

  • A. Create customer records
  • B. Create an installed base
  • C. Activate status schema for functional locations
  • D. Activate registered products in scoping

Answer: B,D


NEW QUESTION # 60
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